Funeral Home Software FAQ

Frequently asked questions

• What is funeral home management software?

  Funeral home management software is a cloud-based platform that helps funeral directors manage cases from first call through final disposition. It typically includes case files, contracts, forms, scheduling, accounting, reporting, and family communication tools in one system.

• What is funeral case management software?

  Funeral case management software tracks each decedent's record through every stage of service — intake, arrangement conference, documentation, merchandise, services, and closing. Kindred keeps case data, documents, and billing connected so staff do not re-enter information across modules.

• Does Kindred handle case management, contracts, and accounting?

  Yes. Kindred includes full case management, contract generation, e-signatures, built-in accounting with chart of accounts and financial reports, and optional QuickBooks Online integration or QuickBooks Desktop export.

• Is Kindred cloud-based funeral software?

  Yes. Kindred is fully web-based — no servers to maintain and no software to install on individual computers. Staff can access cases from the office, arrangement room, or on the road from any modern browser.

• Is funeral software secure for sensitive family records?

  Kindred encrypts sensitive data at rest and in transit. The platform includes role-based access controls, automated backups, and security practices designed for funeral home records that contain personally identifiable information.

• Can Kindred generate death certificates and funeral forms?

  Kindred supports customizable forms and document workflows used in funeral service, including state-specific forms and internal paperwork. Forms can be pre-filled from case data to reduce manual entry and errors.

• Does Kindred support e-signatures for funeral contracts?

  Yes. Kindred integrates with BoldSign for electronic signatures on contracts and authorization forms, so families can sign documents remotely without printing and scanning.

• Does Kindred work for multi-location funeral home groups?

  Yes. Kindred supports multiple mortuary locations under one account with location-based access controls, shared reporting, and centralized administration for groups operating one or many rooftops.

• Does Kindred integrate with QuickBooks?

  Kindred includes built-in accounting and can connect to QuickBooks Online for sync. Funeral homes that prefer QuickBooks Desktop can export accounting data for import into their existing workflow.

• Does Kindred include AI tools for funeral directors?

  Yes. Kindred includes built-in AI features such as AI Capture for arrangement meetings and handwritten notes, media design tools, and workflow automations that reduce repetitive administrative work.

• Can Kindred build funeral home websites and obituaries?

  Yes. Kindred includes a website builder for funeral home public sites, obituary publishing, and online flower store integration — connected to the same case data used in daily operations.

• Who builds and supports Kindred?

  Kindred is built by LarkTek, LLC — an independent, family-owned software company founded by funeral service professionals. The Larkin family has operated Larkin Mortuary for more than 140 years.

• Is Kindred available in Canada?

  Yes. Kindred offers Canadian data residency on ca.kindredfuneral.io, hosted in Google Cloud's northamerica-northeast1 region for funeral homes that require Canadian data residency.

• How do I evaluate funeral home software before switching?

  Look for case management depth, form and contract workflows, accounting fit, family-facing tools, security practices, implementation support, and a vendor roadmap that matches how your funeral home operates. Kindred offers demos so your team can see real workflows before making a decision.